Refund Policy

Last updated: 8 August 2026

Thank you for choosing Too Design. This policy explains when refunds are and aren’t available for our digital products and custom design services. Please read it before purchasing.

1. Ready-to-Go Templates

Our templates (resumes, patterns, social media posts, and other categories) are digital products delivered instantly. Because they can’t be returned once downloaded or accessed, all sales are final and we don’t offer refunds for change of mind, incorrect selection, or not using the product.

We do want you to have a good experience, so we’ll offer a refund, replacement, or fix in these cases:

Faulty or corrupted files: the files won’t open or download, and we can’t fix the problem after a reasonable attempt.
Product not as described: the product differs significantly from its listing (for example, missing files or formats that were advertised).
Duplicate purchase: you accidentally bought the same product twice in the same order session. Please contact us within 7 days.
Missing delivery: you didn’t receive your download link or access after payment.

Refunds are not available for:

Compatibility issues if you don’t have the required software or a suitable version
Lack of design skills or difficulty customizing the template
Dissatisfaction with a product that matches its description and previews
Products already downloaded and used
Purchases made because you found the same or a similar product elsewhere

2. Branding Kits

Branding Kits are limited-edition products sold to only 2-3 customers in total. Once purchased, a kit’s availability is reduced permanently, so all Branding Kit sales are final and non-refundable, except where the kit is faulty, incomplete, or materially different from its description, as described above. In those cases we’ll correct the problem first. If we can’t, we’ll refund you.

3. Custom Design Projects

Custom projects follow the process outlined in your project proposal or agreement. Refunds work as follows:

Deposit / advance payment

The initial payment of 50% secures your spot in our schedule and covers onboarding and planning work. It is non-refundable once the project has been confirmed.

Before work begins

If you cancel before we've started work, you may receive a refund of any payment beyond the non-refundable deposit. Please ask within [number] days of payment.

After work begins

If you cancel partway through, you'll be charged for the work completed up to that point. Any amount paid beyond that may be refunded, and the deposit is retained. We'll provide a breakdown of completed work on request.

After final delivery

Once final files are delivered and approved, or once [number] days pass without feedback, the project is considered complete and no refunds are available.

Revisions instead of refunds

Your project includes [number] revision rounds as described in your proposal. If you're not happy with a delivered concept, we'll work with you through those revisions before a refund is considered. Additional revisions may be charged separately.

Delays caused by the client

If the project is delayed because feedback, content, or approvals weren't provided on time, we may pause or close the project. Refunds won't apply to work already completed

4. How to Request a Refund

To request a refund, contact us at [email address] with:
Your name and email used at purchase
Your order number or invoice
The product or project name
A clear description of the issue, with screenshots if relevant
We’ll review your request and respond within 2-3 business days. Please contact us within 7 days of purchase for product issues so we can help promptly.

5. Processing Refunds

Approved refunds are issued to the original payment method.
Depending on your bank or payment provider, refunds may take 5-10 business days to appear.
Payment processing or transaction fees charged by the provider may be non-refundable.
Where a refund is issued, your license for the product is terminated and you must stop using it.

6. Chargebacks and Disputes

Please contact us before opening a payment dispute so we can resolve the issue directly. If a chargeback is filed for a valid, delivered purchase, we may provide the payment provider with evidence of the order, delivery, and license acceptance. Your license may be revoked while a dispute is under review.

7. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase applies to that order.

Contact

Questions about this policy? Contact us at Hello@toodesign.us